Click here to agree with our return policy* and initiate your return
Summary of the return Return Policy
*Click here to find the full return policy.
- You have 60 days after the date of receiving to return items to us for a refund.
- The items must be unused, in original packaging and must include tags.
- Tents cannot be returned using the Return Portal. How to return a tent?
- Return of damaged or incorrect items must be approved by our Customer Service for free return.
- Return fee: £4.95, big and heavy products £11.99 and tents £25
- Returns are delivered to us within 4 weeks.
- Information about Brexit
- The following items cannot be returned:
- Custom/made to order exhausts and silencers
- Food or perishable items
- Personalised Items including:
- Custom wheels, rims and brake lines, Decals, Embroidery, Laser engraved products, Personalised seat covers and printed clothing.
Instructions:
Click here to agree with our return policy* and initiate your return
Please note: Ensure any pop up blockers are turned off as the label opens in a new window.
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- Once the page open, please fill your personal informations. You must click the button Find address to confirm it.
- The validation code is Pierce and is already filled in.
- You must select the number of returned parcels.
- You may choose either for our driver to collect your parcel from you, or if it’s more convenient you can drop it off at your local Post Office® branch or one depots. Find your nearest depot or Post Office.
- You can print the unique parcel labels yourself onto A4 paper or you can choose for the driver to bring them.
- The "Senders reference" number is your order number (6XXXXXXX)
- Please note that a parcel over 1.5m in any dimension will get charged of £60 of return fees. Please contact us in case of doubt before to do a return.
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- In the parcel, you must enclose and complete the Return Form* that you received with your invoice indicating:
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- Option 1: Refund ;
- Option 3: Incorrect goods supplied. (As instructed by our customer service)
- Option 4: Please enter the claim number given to you by our customer service. (As instructed by our customer service)
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*Contact us if you no longer have the return form.