How to make a return – UK

Summary of the return Return Policy

*Click here to find the full return policy.

You have 60 days after the date of receiving to return items to us for a refund.
The items must be unused, in original packaging and must include tags.
Tents cannot be returned using the Return Portal. How to return a tent?
Return of damaged or incorrect items must be approved by our Customer Service for free return.
Return fee: £4.95, big and heavy products £11.99 and tents £25
Returns are delivered to us within 4 weeks.
Information about Brexit
The following items cannot be returned:
- Custom/made to order exhausts and silencers
- Food or perishable items
- Personalised Items including:
  - Custom wheels, rims and brake lines, Decals, Embroidery, Laser engraved products, Personalised seat covers and printed clothing.

Instructions:

Please note: Ensure any pop up blockers are turned off as the label opens in a new window.

1. 1. 1. Once the page open, please fill your personal informations. You must click the button Find address to confirm it.
    2. The validation code is Pierce and is already filled in.
    3. You must select the number of returned parcels.
    4. You may choose either for our driver to collect your parcel from you, or if it’s more convenient you can drop it off at your local Post Office® branch or one depots. Find your nearest depot or Post Office.
    5. You can print the unique parcel labels yourself onto A4 paper or you can choose for the driver to bring them.
    6. The "Senders reference" number is your order number (6XXXXXXX)
    7. Please note that a parcel over 1.5m in any dimension will get charged of £60 of return fees. Please contact us in case of doubt before to do a return.
In the parcel, you must enclose and complete the Return Form* that you received with your invoice indicating:
- - - Option 1: Refund ;
    - Option 3: Incorrect goods supplied. (As instructed by our customer service)
    - Option 4: Please enter the claim number given to you by our customer service. (As instructed by our customer service)

*Contact us if you no longer have the return form.

Related articles