It can take up to 20 working days from the day of postage for the return process to be complete.
You can track or consult your returns using our Return Portal.
- You will receive notification that your parcel has been delivered to the London hub.
- Your parcel is then forwarded to our warehouses in Poland.
- You do not have access to this last part of the tracking.
You will be informed by email:
- when the parcel arrives to the hub
- when the parcel is delivered to our warehouse