The return freight charge applies to all returned or unclaimed item/s, unless there is an approved* claim number from our customer service team.
- Regular articles: £4.95
- Big and heavy products: £11.99
- Tents: £25.00 per tent; How do I return a tent?
*There is no return freight charges for return of damaged or incorrect items when the return is approved by our Customer Service.
The original freight charges are refunded only if the whole order is returned.
- Charges for express delivery, home delivery are never refunded.
Refunds are only processed when the return arrives at the warehouse.
Refunds are made on the original payment method.
The return label is prepaid, i.e., you do not have to pay for the shipment to the carrier. However, the return freight charge will be deducted from the total amount to be refunded when we receive the return.
If an order value needs to be exceeded to qualify for a discount this will be applied at checkout with the use of a code if required. If a product/s is returned and the total order value becomes lower than the threshold, the previously applied discount will be deducted from the refund amount. Shipping costs are not included in the total order value.