If you wish to return a parcel, you will be responsible to return the parcel back to us and for any costs involved (including postage and customs clearance).
We only accept returns for refund, no exchanges are possible.
- Some items cannot be returned: Which products cannot be returned?
- Didn't get the right article*? Check it out I got it broken, different, or it doesn't fit my bike
- Some fees are not refundable: What is the return policy / return freight charges?
All returns must be sent as a Company Package. The return address is:
Pierce Distribution Center
Please enclose the following documents to your return (envelope can be attached to the parcel):
- A proof of purchase
- Proof of the paid postage (from your country to Poland)
- Your approval to bear the cost of the customs clearance
*NOTE: In case of a claim, you will receive written instructions on how to send back items to us.