When you return an item that was part of a promotional order, the refund calculation will reflect the terms of the promotion to ensure fairness. Below are detailed examples to clarify how refunds are adjusted when promotional conditions are no longer met:
Buy One, Get One Half Price
If the promotion involved buying two items with the second item at 50% off, the discount is applied to the second item of lesser or equal value. If you return the more valuable item, the refund will be adjusted by deducting the value of the 50% discount from the returned item's price, as the original buy-two condition of the promotion is no longer fulfilled.
Order Value Discounts (e.g., Spend €100, Get 10% Off)
This promotion requires spending over a certain amount (like €100) to receive a discount (such as 10% off). This discount is applied at checkout, sometimes with a promotional code. If you return part of the order and the total value (excluding shipping costs) falls below the required threshold, the previously applied discount will be deducted from the refund. This adjustment is necessary because the initial condition of spending a minimum amount is no longer met.
Promotional Combo Purchase
For a promotion where you could buy a jacket and pants to get boots for €10, if you return the jacket, the refund will be calculated as the price of the jacket minus the difference between the normal selling price of the boots and the €10 you paid for them during the promotion.
Straight Discount on Combined Purchases
If there was a promotion that provided a €10 discount when purchasing a jacket and pants together, and you return just the jacket, your refund will be calculated as the price of the jacket minus the €10 discount.
These examples illustrate how promotional terms affect refund calculations to ensure that the benefits of the promotion are fairly adjusted according to the items kept and returned. If you need further clarification or have specific questions about your order, please contact our customer service team for assistance.