You have 60 days from the date of receiving the parcel to return an item. How to make a return?
Items refused, not claimed or returned without an approved claim number* by our customer service team are automatically subject to the following fee for return and handling, which will be deducted from the value of the returned item:
- Regular articles: £7,95
- Big and heavy products: £11,99
- Tents: £25.00 per tent; How do I return a tent?
- Size exchange: FREE up to 60 days after the reception of the article.
Some articles that can’t be returned. Which products cannot be returned?
Original freight charges are refunded only if the whole order is returned, except for DHL Express and for the Tents.
*All claims need to be approved by our customer service team. See the following page for information on how to make a claim: I got it broken, different, or it doesn't fit my bike
Returns are delivered back to our warehouses within 15 business days. These are normally processed the same day, or up to a maximum of 2 weeks after receipt during peak periods.
You will be informed by email when we receive your parcel.