*Using the Return Portal implies agreement with our Return Policy.
Simply click the link above and follow the outlined steps in the Return Portal.
For guidance on using the Return Portal, click here: How to use the Return Portal?
Timeframe: You have 60 days from the date of receiving to return your items for a refund.
Damaged/Incorrect Items: NEVER return damaged, incomplete, or incorrect products without approval from our customer service. They will provide a specific return label in these instances.
Packaging: Protective packaging is mandatory for all returns. Returns without proper protection may be refused or subject to a reduction in value. Click here for detailed information.
Tent Returns: Tents cannot be returned through this Return Portal. Follow the guidelines on "How do I return a tent?"
Exclusions: Some products are excluded from the right of return. Click here for more information.