Returned goods are delivered back to our warehouses within 20 working days (approximately 4 weeks), and once received, they are usually processed within a few days.
The refund will then appear on your original payment method.
You can track or consult your returns using our Return Portal.
- You will receive notification that your parcel has been delivered to the London hub.
- Your parcel is then forwarded to our warehouses in Poland.
- You do not have access to this last part of the tracking.
You will be informed by email:
- when the parcel arrives to the hub
and - when the parcel is delivered to our warehouse