General
Exclusions: The right to return or to withdrawal doesn't apply to Custom/made and Personalised items.
Damaged/Incorrect Items: Return of Damaged / incorrect items must be approved by our customer service.
Right to withdrawal
Timeframe: You can legally withdraw* within 14 days of receiving the product.
Assessment: Open the packaging during this period to assess the product's nature, characteristics, and functioning.
Refund: Returning the product in its original condition within this timeframe ensures a full refund. It is mandatory to ensure sufficient protection for the original packaging of the item.
Depreciation Warning: Excessive handling beyond necessary assessment may lead to a depreciation deduction from the refund.
Communication: Contact our customer service to express your intention to withdraw from the purchase.
Standard Form: Access the standard withdrawal form here to complete and send to us.
Right to return
Timeframe: In addition to the withdrawal right, you have an extra 46 days for the right to return (60 days from the purchase).
Condition: Items must be unused, in their original packaging, with tags. It is mandatory to ensure sufficient protection for the original packaging of the item.
Refund: Returns made outside the specified rules without prior authorization may result in the items being returned to the sender or destroyed without reimbursement. It's important to note that the right of withdrawal does not apply in such cases.