Orders
Orders and Delivery
- Shipment methods and costs
- How to find or to track my order?
- If I order now, when will it arrive?
- I Still haven't received my order
- Change or cancel an order
- How do I get my invoice?
Withdrawal and Returns
- Make a return (Tents excluded)
- What are the return costs?
- What is the return policy?
- What is the return time / Where is my return?
- How to Make a Return in the Return Portal
- How do I make a size exchange?
Claims and Complaints
- Claims and Complaints
- The product is damaged, faulty, incorrect, or it doesn't fit my bike
- 🚚Transport Damage or Delivered Damaged
- 🪖 Helmets
- 🎧 Intercom Devices
- 🏍️ Wrong Product Due to Fitment
Products
- How to find parts for my bike?
- When will products be available in stock again?
- Do you sell gift cards?
- Size Guide Information
- Can I order something that is not on the site?
- Is this product CE-approved? Does it have other safety standards?